TERMS AND CONDITIONS
Effective Date: April 15, 2023
These Terms and Conditions (“Terms”) govern your access to and use of the SwiftStock website and related services (the “Services”), operated by 9558-7416 Québec Inc. doing business as SwiftStock (“SwiftStock,” “we,” “us,” or “our”).
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1) Who We Serve (Business-Only / No Resellers)
SwiftStock is a wholesale distributor and sells only to brick-and-mortar businesses, including (without limitation) restaurants, grocery stores/supermarkets, hotels, institutions, and community organizations.
We may require proof of eligibility (e.g., business registration, tax number, storefront information) and may refuse service, cancel orders, or terminate access if we believe you are not eligible or are reselling online.
2) Services; Changes; Suspension; Withdrawal
We may add, modify, suspend, or discontinue any part of the Services at any time, including features, content, hours of availability, or access to the website, without notice.
We may withdraw or cancel services, refuse requests, or restrict access where permitted by law, including for eligibility issues, suspected fraud, misuse, or violations of these Terms.
3) Inquiries, Quotes, Orders, and Transactions
The website may allow you to contact us, request information, request quotes, or inquire about products and services.
Unless SwiftStock expressly confirms an order in writing, any:
are for informational purposes only and do not constitute a binding offer.
If financial transactions occur (online or offline), they are subject to any additional terms provided at the time of purchase (including invoice terms, payment timelines, delivery terms, and return policies).
We reserve the right to:
4) Website Availability and Accuracy Disclaimer
We try to keep the Services accurate and available, but we do not guarantee that:
Website downtime, delays, or errors may occur due to maintenance, technical issues, or events outside our control.
5) Limitation of Liability
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
6) Your Responsibilities
You agree to:
You are responsible for maintaining the confidentiality of any credentials if an account or restricted access is ever provided.
7) Prohibited Conduct
You may not use the Services to:
We may take any action we deem appropriate if prohibited conduct is suspected, including suspension, refusal of service, cancellation of orders, or legal action.
8) Intellectual Property (Copyright and Use of Content)
All content on the Services—including text, graphics, logos, images, product lists, layout, and design—are owned by SwiftStock or its licensors and are protected by intellectual property laws.
You may view and print pages from the site only for your internal business use.
You may not, without our prior written permission:
If you wish to request permission for use, contact us at contact@swiftstock.ca.
9) Third-Party Services and Links
The Services may reference or link to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk.
10) Account Management (If Applicable)
If SwiftStock provides you with an account, login, or restricted access area (now or in the future):
11) Privacy
Your use of the Services is also governed by our Privacy Policy.
12) Governing Law and Jurisdiction
These Terms are governed by the laws of the applicable Canadian jurisdiction where SwiftStock operates, without regard to conflict of laws principles. You agree that disputes will be brought in the courts of competent jurisdiction in Canada, unless applicable law requires otherwise.
13) Changes to These Terms
We may update these Terms from time to time. The “Effective Date” above indicates when these Terms took effect. By continuing to use the Services after changes, you agree to the updated Terms.
14) Contact Us
SwiftStock (9558-7416 Québec Inc.)
Email: contact@swiftstock.ca
Phone: +1 (438) 464-1881
Effective Date: April 15, 2023
This Wholesale Eligibility (“Policy”) explains who SwiftStock sells to and the conditions for purchasing from SwiftStock (9558-7416 Québec inc.).
By requesting a quote, placing an order, or purchasing from SwiftStock, you agree to this Policy.
1) Business-Only Wholesale Sales
SwiftStock is a wholesale distributor and sells exclusively to brick-and-mortar businesses, including (without limitation):
SwiftStock does not sell to consumers or individuals for personal use.
2) Eligibility Verification
To protect our wholesale customers and pricing integrity, we may require proof that you operate a brick-and-mortar business, such as:
We may approve, decline, or revoke eligibility at our discretion where permitted by law.
3) Strict No Online Resale Rule
To maintain fair wholesale pricing and protect our distribution network:
Allowed: Resale and use within your physical (brick-and-mortar) location(s). Not allowed: Purchasing SwiftStock products for online reselling in any form, including:
If your business operates both physical and online channels, you must obtain written approval from SwiftStock before listing or reselling SwiftStock-supplied products online.
4) Enforcement and Remedies
If we believe you are in violation of this Policy (including suspected online resale), SwiftStock may take one or more of the following actions, where permitted by law:
5) Product Availability and Pricing
All product availability, assortments, and pricing are subject to change. Errors may occur, and SwiftStock reserves the right to correct them and to cancel transactions arising from inaccuracies.
6) Contact
Questions about eligibility or this Policy:
Email: contact@swiftstock.ca Phone: +1 (438) 464-1881
Effective Date: April 15, 2023
This Return and Refund Policy (“Policy”) explains how returns, exchanges, credits, and refunds are handled by SwiftStock (9558-7416 Québec inc.) (“SwiftStock,” “we,” “us,” or “our”). This Policy applies to wholesale transactions with eligible brick-and-mortar business customers only (restaurants, grocery stores/supermarkets, hotels, institutions, and community organizations).
By purchasing from SwiftStock, you agree to this Policy.
1) Important Wholesale Notice
Because we distribute food and household supplies, many items are not eligible for return once delivered due to safety, hygiene, and traceability requirements. Returns are considered only in the limited cases described below.
2) Return Eligibility (When We Accept Returns)
We may accept a return, replacement, or credit only for the following reasons:
All return requests must be submitted within 48 hours of delivery.
3) Non-Returnable Items
Unless required by law, the following are not returnable:
4) How to Request a Return, Replacement, or Credit
To request a return or refund review, contact us within 48 hours of delivery:
Include:
We may ask for additional information to verify the issue.
5) Inspection and Verification
SwiftStock reserves the right to:
Do not discard damaged/incorrect items until you receive instructions from SwiftStock. Discarding items before verification may void eligibility for credit or replacement (unless required by law).
6) Return Method and Shipping/Pickup
If a return is approved:
7) Refunds, Credits, and Replacements
If your claim is approved, SwiftStock may, at its discretion (and where permitted by law), provide one of the following remedies:
For many wholesale transactions, account credit is the standard remedy.
8) Order Cancellations
If you request to cancel an order before it ships or leaves our facility, we will try to accommodate the request. However:
9) Pricing, Invoice Errors, and Charge Disputes
If you believe there is an invoice error, notify us within 7 days of the invoice date. We will review and, if confirmed, correct the issue via credit, adjustment, or other appropriate remedy.
10) Limitation of Policy
This Policy applies only to purchases made directly from SwiftStock by eligible business customers. It does not cover third-party purchases or misuse, improper storage, or damage occurring after delivery.
Nothing in this Policy limits any rights you may have under applicable law.
11) Contact Us
SwiftStock (9558-7416 Québec inc.)
Email: contact@swiftstock.ca
Phone: +1 (438) 464-1881
SwiftStock Distribution
Bay 4 4315 64 Ave SE, Calgary, AB T2C 2C8
Copyright © 2025 Swift Stock - All Rights Reserved.
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